Community Urgent Eye Care Service · CUES
If you have a new or recent eye problem, please call the practice. We’ll check your symptoms and advise on the right care.
CUES may be suitable if you have noticed:
Eligibility depends on your symptoms and local service arrangements. This is an urgent eye assessment, not a routine sight test.
Tell us what you have noticed and when it started. We’ll check your eligibility and how urgently you need to be seen.
Call 0118 981 0267Check our opening hours →Please telephone before visiting. Do not use routine online booking or email for urgent symptoms.
Closed or unable to reach us?
Call NHS 111 for urgent advice. For severe symptoms, follow the immediate-care advice below.
Sudden complete loss of sight, a new curtain or shadow across your vision, or severe eye pain needs immediate clinical attention. Call us immediately if we are open; if you cannot get immediate help, seek hospital eye-casualty care without delay. Do not wait for us to reopen.
A penetrating or high-speed eye injury needs immediate hospital care. Do not remove an embedded object. If eye casualty is closed, use the hospital’s out-of-hours emergency service.
Local eye-casualty information →Start rinsing immediately. Use plenty of clean, not hot, water for at least 20 minutes while arranging urgent medical help. Do not delay rinsing to make a call.
Chemical injuries need immediate hospital assessment and are not suitable for a routine CUES appointment. Do not drive yourself if your sight is affected.
A quick call helps us direct you to the right care.
Please call us to check. CUES is an NHS service for eligible patients with a new or recent urgent eye problem. Eligibility depends on your symptoms, GP registration and local service arrangements.
Routine sight tests, longstanding non-urgent symptoms and regular monitoring of existing eye conditions are not covered. Chemical or penetrating injuries need immediate hospital care.
We’ll ask about your symptoms, when they started, which eye is affected, and any contact lens wear, recent surgery or injury. Following triage, we’ll advise on an assessment or direct you to the appropriate service. Some symptoms need immediate hospital referral.
Patient information: CUES patient information · College of Optometrists: flashes and floaters.
The Falcon Garage, Burghfield Road
Tadley, Hampshire, RG26 4QY
