Frequently asked questions

In one word: time.  Being an independent practice allows us to spend time on your appointment. It means that we have the time to discuss and explain your eye examination and your optical needs. And it means we have the time to recommend and help you choose lenses and frames that are right for you.   All in all, time to give you an expert, personal service that is second to none.

We have more than 1500 frames for you to choose from so you’re bound to find the perfect pair. Whether you’re after a simple, elegant frame or something more quirky, we can cater for your style – and your budget.

Our digital dispensing technology means you can see how different frames look on you before you buy. And it means you can be sure your new glasses will fit you perfectly.

Yes, you can. Transitions from Essilor have a 30-day love them or leave them guarantee. So if you’re not completely satisfied bring them back within 30 days of receiving them and we’ll change them for you free of charge.

Lenses are not scratch proof, but with our scratch guarantee if your lenses do get scratched within the two-year guarantee period you can have a new set free of charge. Scratches affect the quality of the lens and can cause eye strain so the offer is well worth taking up.

The guarantee does not include breakages, chipped lenses or teeth marks – so please take care with your canine friends!

You’re eligible for a free eye examination under the NHS if you:

• Are 16 or under
• Are 17 or 18 and in full time education
• Are 60 and over
• Are at risk of glaucoma or have glaucoma
• Are 40 and over with an immediate family member who has glaucoma
• Have been prescribed complex lenses
• Are registered blind or partially-sighted
• Have diabetes

You are also eligible for a free NHS eye examination if you receive:

• Income Support
• Tax Credits with an NHS Tax Credit Exemption Certificate
• Pension Credit
• Income-based Job Seekers Allowance
• Income-related Employment and Support Allowance
• Or are named on a valid HC2 certificate

Yes, some people can receive a contribution from the NHS towards the cost of their glasses. The amount you receive will vary depending on your prescription and entitlement under the NHS guidelines.

If you’re on a low income or are a student and don’t fall into any of the categories listed above you can complete an HC1 form and claim help with the cost of your glasses. You can get a HC1 form from us, your local dentist, post office or council.

The NHS recommends you have an eye examination every two years. However, if your optician has concerns regarding your eye health they may recommend you have your eyes examined more often.

If you’re having problems with your eyes, we can let you know if you’re entitled to an early NHS sight test or whether you will have to pay.

If within the two years you lose your spectacles and need another eye test you will not be entitled to another free NHS examination.

No, you do not need to see your GP before you have your eyes examined.

If you need an eye appointment because of a medical emergency please call us on 0118 981 0267.

You can see more information about our emergency service under the PEARS/MECS scheme here.

You should bring your child in for an eye examination before they start school. We’re happy to see children from the age of three. However, if your child is younger and you’re worried about their eyesight please call us on 0118 981 0267.

You can see more information about children’s eye examinations here.

Children can respond to problems with their vision in different ways. However, some key things to look out for are:

• Rubbing their eyes a lot
• Tilting or turning their head to see
• Squinting
• Using a marker i.e. such as a finger or ruler to help with reading
• Headaches
• Red eyes
• Wandering eyes
• Blurred vision

If you have any concerns about your child’s vision please call us on 0118 981 0267.

Laser corrective eye surgery can be used to correct short sightedness and long sightedness.
Although we do not offer laser surgery we do referrals for lens exchange assessment.

Lens exchange, also known as clear lens extraction, is corrective surgery for people who are presbyopic (who struggle with both distance and near correction). This means your ophthalmologist may only consider it if you are over the age of 50. However, it can be a better option than corrective laser eye surgery.

The procedure involves replacing the natural lens (which develops into cataract) with an intraocular lens (plastic lens). There are various options with lens exchange to correct short sightedness, long sightedness and presbyopia.

We can refer you for lens exchange, should you wish.

For more information or to book an appointment please call us on 0118 981 0267.

The thickness of your lenses will depend on your prescription. Through the specialist manufacturers we work with we can offer you extremely thin and lightweight lenses without any loss of quality of vision.

No, they won’t. The normal ageing process can affect your vision but, if it’s going to happen, it will happen whether or not you wear your glasses.

Your glasses are carefully designed to correct your vision so wearing them will make your eyesight more comfortable and prevent eyestrain and some headaches.

However, if you have been prescribed reading glasses for close work then you should not wear them for distance vision, and vice versa.

The best thing you can do to protect your eyes is to have regular eye examinations and get new lenses whenever your prescription changes.

Yes, you can wear contact lenses if you have difficulties with close work. We provide both multifocal and monovision contact lenses to help correct near-vision problems.

Yes, contact lenses can correct astigmatism, depending on the amount you have. However, if you have a small amount of astigmatism it may not need to be corrected. Our optometrist will check this for you when they fit your contact lenses.