A little clarity.
Before your visit.

Children under 16 qualify, as do 16–18-year-olds in full-time education. Adults may qualify because of their age, eye health or financial circumstances. See NHS appointments and the full NHS eligibility rules. Help with glasses has separate eligibility criteria.

You can book a routine eye examination directly. For a new or sudden eye problem, telephone 0118 981 0267 during opening hours. See our urgent eye-care guidance for symptoms and out-of-hours advice.

Bring your current glasses or contact lenses, a list of medicines and any relevant eye-care letters. If claiming NHS support, bring evidence of your eligibility.

If you are concerned about your child’s eyes or vision, contact us rather than waiting for a school check. Visit children’s eye care for more information.

Check our eye-care fees or hearing fees. We will explain any recommended additional service and its cost before you decide.

Our 30-day Transitions exchange is available if you are not happy with your lenses. Contact the practice within 30 days of receiving them so we can arrange the exchange and explain the applicable terms.

A scratch guarantee is available on qualifying lenses. Ask us to explain what is covered and the exclusions when choosing your lenses. Lenses are scratch-resistant, not scratch-proof.

Our £20 referral voucher offer is available. See Recommend a Friend for the details or ask our team.

OVC Club costs £9 per month. Please ask our team for the current benefits and membership terms before joining.

We have free parking on site. Find our directions, opening hours and contact details on Your visit.